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Frequently Asked Questions

products
shipping
ORDERS & PAYMENT
Returns
How many skin shades do you have?
Goldalite beauty line has products for all skin shades. Our Mission is to Enrich all skin types with Our carefully formulated ingredients that neutralizes imperfections in skin, Tone correct and adjust for superior shade matching. We are Committed to making you Bold and beautiful.
Are your lightening products safe?
Goldalite products contains natural safe ingredients. We guarantee our products do not contain any steroids, Hydroquinone or Mercury. Your safety and good health are our top priorities.
Are there any side effects?
Our products have been approved and tested by dermatologists and is safe for all skin types.
Each Goldalite Skin product targets the issues we face every day with - dryness, discoloration, oiliness, and blemishes with simple, proven-effective ingredients that leave your skin glowing, healthy, and renewed. It’s essential to choose the right Goldalite skin shade.
Certain shade contains skin lightening ingredients to fight against Dark spots and hyper pigmentation.

Our Goal is to give you the confidence to look in the mirror and truly love the skin you’re in.
When will I notice results?
Goldalite beauty products really does work for most customers. As long as you are not expecting miracles, you should notice a real change in the appearance of your skin as early as 7 days. Results may vary depending on your skin type and typically take up to 2 weeks.
How do I maintain permanent results?
consistency in your beauty ritual is paramount After achieving your desired skin tone.
Dark spots/hyper-pigmentation are reoccurring if you expose your skin to the sun. it's important to continue using the right shade to maintain desired results. We recommend not to Overexpose yourself to the sun for all skin types.
Why do I need Subscription
Our subscription model is designed for skincare consistency. While you focus on your daily grind, we want to remove the hassle of running out of body lotion with Easy monthly subscription
How do I know what shade to buy?
You can take our Skin health score quiz, Recommendation on what product is suitable for you will be emailed to you. You can also schedule a consultation with one of the Goldalite team.
All products on our website are designed to carter precisely to each skin shade.
How long will 500ml lotion and shower gel last?
Goldalite offers products with different sizes.

For lotion, we recommend Applying enough quantity on hand, and gently massage all over the body, for maximum result. use day and night to maintain a consistent Body ritual.

Depending on your body size 500ml lotion will last about 8-10 weeks while 500ml shower gel will lasts about 10-12 weeks.

Total average per is 6 bottles of lotion
Total average per
What is the shelf life of your products?
Goldalite beauty products have a shelf life of 36 months. Our Moisturiser, Exfoliator and Cleanser have a shelf life of 24 months. Please store your products in a cool dry place.
I'm pregnant - can I still use my Goldalite product?
How exciting! We wish you all the best with your pregnancy. Yes, our products are safe during pregnancy. Keep in mind some people get darker during pregnancy. This means you might need to go shades up to maintain desired skin tone. If you have serious concerns, we recommend talking to your GP. However, our products do not contain any chemicals that will harm you or the baby.
Is this company based in Australia?
We are based in Sydney, Australia.
Will I have to pay additional duties, VAT or other charges?
Some countries located in the United Kingdom or the European Union charge duty or Value Added Tax when goods are imported. Goldalite is not responsible for any of these charges and has no control over this. charges are imposed by local governments, border security and customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us.
How much is your shipping cost?
See Shipping cost link
How long will orders take to arrive?
6-10 business working day for express

Orders must be placed by 3:00pm EST to be processed during the same business day. Orders received on Friday after 3pm, Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied.

If you have questions, please email us at support@goldalite.com
Do you ship to P O BOX
No, Goldalite.com does not ship to PO boxes at this time
Do you ship internationally?
Yes Goldalite.com ships internationally
What payment options are acceptable on the Goldalite website?
Payment can be made using a debit, Visa, MasterCard, American Express, and PayPal.
How can I track my order?
You can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.
This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.
Can I cancel my order?
Unfortunately, we are unable to accommodate cancellation requests once your order has shipped. If you wish to modify or cancel your order before that point, please contact support@goldalite.com; our advisors will be very happy to assist you with your request.
Can I change or exchange my order?
Unfortunately, we are unable to accommodate exchange requests at this time. If you need further assistance, please contact support@goldalite.com; our advisors will be very happy to assist you with your request.
Please return the item(s) in its original product packaging.
Returned packages must be returned prepaid, to the following address:
Goldalite.com is unable to refund shipping charges. Please allow around 7-10 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Goldalite reserves the right to deny returns for items that do not meet the return policy requirements.
Goldalite Warehouse Return
Unit 3, 52 Albert Street, north parramatta. Post code 2151
Sydney, New south Wales, Australia
Goldalite would like you to be pleased with your purchase and will gladly refund any unopened items purchased from goldalite.com within 7 days of order receipt.
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